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FAQ's

Service Questions

Can I share files, applications and websites running on my PC?

Yes. V-cube offers Desktop share and Application share along with an integrated FTP server for each room.

Is it possible to participate in a meeting without an ID?

Yes. The host of the meeting can send you an invitation via email.
A simple click on the link will put you right in.

What type of camera does V-cube need?

Any usb camera will work with V-cube.

How many total participants can be on V-cube?

Under V-cube's market products, a V-cube Seminar room can stream a broadcast up to 10,000 LIVE simultaneous users.

How many IDs and passwords do I get per contract?

One ID and password is issued per contract. You may share the ID and password with as many users as you'd like. It may be easier for you to think of it this way; you are renting a virtual room and you have the right to allow anyone to use it.

How many total Videos can V-cube handle?

V-cube develops and offers video communication solutions.
Under our market products, V-cube can stream up to 20 simutaneous videos.
Under our custom OEM services, we can construct a system based on your needs.

Frequently Asked Questions

Is it possible to try the service before purchasing it?

Absolutely. Please click the SIGN UP NOW.

What should I do if I forget my ID and password?

Contact us by phone 866-398-2823 or e-mail customercare@vcube.com.
We will send your private information once we have confirmed your identity.

How do you apply for the service?

Easily. You can click the SIGN UP NOW button or contact our sales team at 866-398-2823

Is there a minimum contract term?

No, there is no minimum contract term. It is on a month-to-month basis.

Can I use Vcube on a Mac?

Yes. V-cube runs on Mac and all web browsers.

Can I rent equipment?

Please contact our sales team for more information 866-398-2823.

What kind of security does V-cube have?

128 bit SSL encryption is used for all areas of V-cube.
The video and voice are also secured by our original protocol, which is proprietary.

Tell me the advantages of using V-cube Meeting over other services.

V-cube competitive advantages:
1. No installation or downloading required
2. Carrier neutral for all operating systems and browsers.
3. H.323 approved for Polycom and Tandberg patch-in
4. Execellent customer service to meet the needs of your company

What is the minimum system requirements?

Please see System Requirements page:
http://www.vcube.com/support/system_req.html

What if I cannot see my video?

1. Click the preferenecs tab located on the bottom left of the Meeting Room.
2. Select the Devices tab
3. Under the camera settings: select the camera that is connected to your PC

Technical Questions

How many frame rates does V-CUBE get?

It automatically changes depending on the number of participants connected. But the maximum frame rate you can get is 15fps.

What kind of video/voice codec is used?

Flash is used for video encode/decode. The codec used in the feature is the Sorenson Spark codec made by Sorenson Media.

What kind of protocols and ports are used?

V-cube uses the latest RTMP protocol built on Adobe Flash design.